Customer Service Evaluations

Are your customers…

	Properly informed about sales, promotions, or specials?
	Being greeted in a friendly and cheerful manner?
	Being offered assistance in a timely manner?
	Leaving your establishment satisfied?

Are your employees…

	Violating company policy when you are not present (cash handling, dress code, attitude, etc.)?
	Up-selling to improve overall sales profits?
	Following proper opening/closing procedures in a timely fashion?
	Knowledgeable about the products they are selling?

…GIVE US A CALL AND LET APOLLO SERVICES, INC. HELP FIND OUT FOR YOU!

In today’s competitive marketplace providing the best possible customer service is essential to the overall success of your company. Your employees’ customer service procedures may be the only thing separating you from your competition. Apollo’s mystery shopping program will help you to analyze where you need to reward your valuable employees and confront your problem employees. Our professionally trained Operatives pose as one of your “everyday customers” by visiting the locations you specify. Once on site, the Operative begins to monitor, observe and interact with your employees (from lower level up to management). Through conducting un-biased customer service evaluations, our Operatives will observe and record information in the areas of service, attitude, quality, cleanliness of facility, sanitation, uniforms of staff and any other noteworthy information. We establish a discrete means for you to monitor your employees. Once our program is implemented your employees will raise your level of customer satisfaction.

Most of our clients use our monthly service at a discounted price. We also provide services on an “as needed” basis depending on your specific circumstances.